The CSO drives Sustainability Stakeholder Engagement

The CSO is the owner of the engagement with investors and all key stakeholders on ESG and sustainability matters. The stakeholders include managing relationships with ESG rating agencies and communicating sustainability initiatives to employees. The coordination with marketing on sustainability messaging, engaging with NGOs and advocacy groups and facilitating stakeholder dialogue sessions are all part of the engagement role. The CSO will need to create sustainability communication materials, develop a social media strategy for sustainability, and devise a stakeholder mapping and prioritization partnership. Addressing stakeholder concerns and feedback from partners, employees, and customers on sustainability as well as the community will help brand positioning and create a blueprint for crisis communication for ESG incidents.

Speeki can help provide the following services and solutions, with partners in some areas:

• Investor ESG Q&A Playbook (pre-approved responses to common investor queries)
• Rating Agency Submission Toolkit (questionnaire templates, evidence packs for DJSI/MSCI etc.)
• Employee Sustainability Comms Pack (presentation decks, newsletter templates, intranet content)
• Marketing Collaboration Framework (brand-aligned messaging guidelines, claim substantiation)
• NGO Engagement Strategy (partnership tiers, red flag monitoring system)
• Stakeholder Dialogue Workshop Kits (facilitation guides, reporting templates)
• Sustainability Report Content Hub (digital-first modules for different audiences)
• Social Media Calendar & Toolkit (platform-specific posts, crisis response protocols)
• Stakeholder Power Mapping Matrix (influence/interest grid with engagement plans)
• Materiality Assessment Process (survey design, analysis framework, results visualization)
• Feedback Management System (tracking tool for stakeholder concerns/resolutions)
• Community Impact Story Bank (verified case studies for local engagement)
• ESG Crisis Comms Playbook (holding statements, spokesperson briefings)
• Brand Positioning Framework (ESG differentiators vs. competitors)
• Partnership Scorecard (evaluation criteria for alliances/collaborations)