How to view cases in each subsidiary site

When subsidiary sites have been completely configured, each subsidiary site will have different cases depending on the business unit rules you have set for each site.

Viewing cases on a site requires site permission.

To view the cases for a particular subsidiary site:

  1. go to Case Manager ( and login as admin
  2. click the
Switch to subsidiary sites or headquarters
  1. dropdown in the upper right corner to see all subsidiary sites you have access to, and click on the site for which you want to view the cases.

You can watch the video below to see the above steps in action.