Incident Manager - case follow up
After I review the case, what do I do?
Complete the following fields:
Case Owner - This individual owns the report & conclusion of the report.
Stakeholders - Individuals involved in report resolution. Please note - these individuals have access to sensitive report information and can view all details within the case.
Misconduct category (incident type) - Select the incident type. This may differ from the original report after your report review.
![Case Manager Case ownership and category section](https://cdn.prod.website-files.com/63e99a6008987e2f45021093/6572c94d7b2f9ff43113e297_image-png-May-05-2023-03-29-49-1103-AM.png)
Choose the Severity & Urgency score. (not mandatory) This is a way to score your reports.
![Triage score section](https://cdn.prod.website-files.com/63e99a6008987e2f45021093/6572c94dbb7067e856578dc4_image-png-May-05-2023-03-30-25-7384-AM.png)
Add the following details:
- Country where incident occurred
- State where incident occurred
- City where incident occurred
- Location where incident occurred
- Financial loss/damages to the company
- Currency
Click Save.
![Case Details section](https://cdn.prod.website-files.com/63e99a6008987e2f45021093/6572c94de919fbe80508db74_image-png-May-05-2023-03-31-43-5098-AM.png)
Add the following details:
- Type of individual involved*
- Email address
- Name*
- Position
- Relationship to the company*
- Business Unit
Click Save.
![Individual(s) involved section](https://cdn.prod.website-files.com/63e99a6008987e2f45021093/6572c94da9e96d9055339020_image-png-May-05-2023-03-32-40-6001-AM.png)
*Mandatory fields