Best practice is a separate reporting solution for suppliers and the community.
While it is entirely possible to 'extend' your internal whistleblowing system to cover reports from anywhere, anyone, and from any device, most current systems can't handle it. Best practice would be to separate it and allow Speeki to be the provider of community and supplier reporting.
With our focus on easy ways to report and using a AI-driven digital assistant to help, Speeki is super easy for anyone to master in seconds. No training required.
We embedded technology into the app to help international speakers and even those that are illiterate to use the app simply and using any language voice-to-text features.
Our mantra at Speeki is that it's more than just software. It is a 'system' that gives suppliers and the community a voice. Unlike a pure software provider, we can help build that system for you.
If you don't have procedures in place to handle reports, then you definitely should think about outsourcing. It's only a matter of time. Speeki can help.
Engagement with suppliers and the community is part of the solution. Respect, trust, openness, transparency, honesty and ethics. Building that ecosystem trust is key. Speeki can help.
Scott Lane has helped companies build comprehensive whistleblowing solutions both for their own use as well as dedicated to their supply chains. He has been a pioneer in leading the industry on programmes and has significant experience in both building programmes as well as conducting triage and investigations on allegations raised through the reports submitted.
The audience of the reporting system with suppliers and the community is different from your in-house employees. Different marketing and communication channels and different needs from users means some separation would be easier and advisable. Getting the community and your supply chain reporting issues will take some work and is different to the value proposition of having employees report.
The issues being raised by suppliers or by the community are likely to be different to issues being reported by internal employees. Suppliers and the community are likely to raise issues around quality, safety, brand, payment disputes, and perhaps contractual issues vs. employees that are most likely to raise HR issues and management issues.
Speeki is one app that allows reporters to report on the same system to any number of companies. As long as they use Speeki (which can be easily identified on the app) then they don't need to follow any specific company mandated system. The more companies that use Speeki, the more universal it will become and the easier it will be for suppliers and the community.
There is an increasing demand from regulators that a voice be given to suppliers and the community at large. Meeting these regulatory requirements is important and your system will be judged on these requirements. Keeping it simple and separate is the safest way of ensuring compliance.
Because of the different issues being raised, there is likely to be different investigation procedures. There will be contractual issues to be thinking about and procedural fairness to suppliers. The 'public' nature of these reports from 'non-employees' also means things are likely to be published and common knowledge.
There is no charge to download or report things using Speeki. The cost of Speeki is on the company, never the reporter. The solution is ideal for a worldwide user base model that does not charge for access to the reporting apps.