Incident reporting

If there is an issue - you need to know about it as quickly and accurately as possible.

Speeki includes a whistleblowing and incident reporting system.

Knowing when things are not going well, or getting advanced knowledge on misconduct or failures is an essential part of running a business. Speeki includes a highly advanced whistleblower management (otherwise known as incident management) system. The incident reporting system provides several ways of reporting issues directly into the Speeki incident reporting database and investigations system.

Anyone can report at any time, in any language using any device.

The pace of global business operations today requires a paradigm shift in how people report issues. Issues are immediate and they need to be received, triaged, investigated and addressed quickly.

Speeki helps move your incident management from reactive to pre-emptive mode by allowing anyone to report issues at any time and in any language using various channels including the mobile device, the Speeki App, phone, or web.

Multilingual ESG reporting app
Incident reporting for ESG programme

Speeki uses powerful Artificial Intelligence technology to help users report issues simply and quickly

Reporters of incidents can talk (or converse in writing) directly with Speeki's AI-powered virtual assistant Nicole – who can engage and reply to people in real-time and steer the conversation to obtain the most valuable and accurate information on the issue being reported. Using the advanced technology with Nicole allows Speeki to gather as much information as possible in any language, in any format and from any device.

Reporters can leave messages, talk to the system, or send messages using texts, videos, audio or images.

Speeki simplifies communication and collaboration with any reporter by automaton and guides the reporter through a set of intelligent question-based feedback paths. This intelligent mechanism supports the reporter to provide the information that you need to triage and investigate. Reporters can engage with Nicole in any language and can share voice, photos, and videos at the touch of a button.

chat with compliance manager
chat anoymously with reporter

Continue dialogue with the reporter using the Speeki case management system

Even if the reporter wants to remain anonymous, you can interact with them at any time with all interactions logged into your Speeki case management system. Engage in any language with automated and immediate translations, with the system tracking your every dialogue.

Incident Reporting

Speeki has a leading- edge solution to incident reporting and whistleblowing.

Compliant and safe for data privacy.

Speeki is a SaaS system that is hosted in data centres in multiple locations including Europe. GDPR ready and with the highest levels of information security controls through our ISO 27001 certification.

Configurable to match your needs in Europe.

With new directives in Europe that may require you to have multiple systems and multiple sets of access rights, Speeki is ready to be configured to match your structure to the European laws on whistleblowing.

More than just incident reporting.

Speeki is your platform to manage risk, compliance, governance and ESG. With its suite of tools, services, and solutions, it is more than just an incident management system.


Frequently asked questions about our ESG Incident Reporting

1. What is ESG incident reporting, and why is it crucial for organisations?

ESG incident reporting involves the systematic documentation and management of Environmental, Social, and Governance-related incidents within an Organisation. It's vital because it enables organisations to identify, address, and mitigate risks associated with sustainability, social responsibility, and corporate governance, thereby safeguarding reputation and ensuring compliance with regulations and standards.

2. How does your incident reporting solution simplify the ESG incident reporting process?

Our solution provides a streamlined dashboard specifically designed for ESG incident reporting. User (i.e. employees, suppliers, investors, any stakeholders) can easily submit incident reports, track their progress, and initiate necessary communication and actions with the organisation, ensuring aprompt and organised response to emerging challenges.

3. Can I customise the incident reporting process to align with my organisation's unique requirements?

Yes, our solution offers configurable settings that allow you to tailor the incident reporting process according to your organisation's specific needs. You can customise parameters such as incident assignment rules, setup separation of the reported data for your subsidiary sites, ensuring flexibility and adaptability to evolving curcustances.

4. How does your solution ensure the security and confidentiality of ESG incident data?

We priortise data security and confidentiality by implementing advanced features such as multifactor authentication (MFA), encryption protocals, and role-based access controls. These measures help protect sensitive information and ensure compliance with data protection regulations.

5. Can your solution facilitate collaboration and communication during ESG incident resolution?

Absolutely, our solution includes collaboration features such as real-time messaging, activity tracking, and file attachments to facilitate communication among stakeholders involved in incident resolution. This promotes transparency, accoutability, and effective coordination throughout the process.

6. Is your ESG incident reporting platform user-friendly and easy to navigate?

Yes, our platform is designed with user-friendliness in mind, featuring an intuative interface that allows users to navigate seamlessly and submit incident reports effortlessly. Whether you're an experienced user or a first-time reporter, our solution ensures a positive and productive experience.

7. Is training required to use your ESG incident reporting solution?

No, extensive training is not required to use our ESG incident reporting solution. We've designed the platform to be intuitive and user-friendly, allowing users to submit incident reports effortlessly. However, we do offer training resources and support materials to ensure that users are equipped with the knowledge and skills needed to make the most of our solution. Whether you're a seasoned professional or new to incident reporting, our platform is designed to facilitate smooth and efficient operation right from the start.

8. In what ways does your ESG incident reporting solution enable users to monitor and track the status and progress of reported incidents in real-time?

Our ESG incident reporting solution offers multiple avenues for users to monitor and track the status and progress of reported incidents in real-time. Through an intuitive dashboard on mobie app or web portal, users can view the current status of reported incidents and monitor resolution progress. Additionally, users have the option to receive in-app notifications on their mobile devices and email notifications if they have opted in, ensuring timely updates and proactive management of ESG incidents. These notification features enhance user engagement and facilitate effective incident resolution.

9. What measures does Speeki take to protect the anonymity of whistleblowers or individuals reporting sensitive incidents?

Speeki employs several measures to protect the anonymity of whistleblowers and individuals reporting sensitive incidents. These measures include allowing users to submit reports anonymously, encrypting all user data, and restricting access to reports to authorised personnel only.

10. Can organisations customise anonymity controls within the Speeki platform to align with their specific needs and policies?

Yes, organisations using the Speeki platform have the flexibility to customise anonymity controls according to their specific needs and policies. They can configure settings to allow for anonymous reporting while still maintaining accountability and ensuring effective incident management.

Still have questions?

We help you capture incidents by engaging with your stakeholders and making it easier for them to report

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A fully compliant whistleblowing system.

Included with every subscription to Speeki.
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